The last thusrday I was ready to burn the CD images of the recently released Fedora Core 6 (Zod) but my laptop CD/DVD burner was dead. That was an opportunity to test the Lenovo support in order to know if is better or worse than the one that IBM provided. I called the support number in my country and notified them about the problem (my laptop is from the IBM era so it is not Lenovo branded), they checked that the warranty was not expired, and I only needed to give the drive FRU and the support person told me to wait for 5 days for the replacement delivery. I was amazed with that, but it was better, I received the replacement the next day, in less than 24 hours.

Lenovo wins a point for my next laptop purchase decission.